Return Policy

All barrel saunas, cold plunge tubs, and hot tubs sold by Revival Health Labs are manufactured to order by our European manufacturing partners. This means that once production has commenced, we are unable to accept a cancellation or return simply because you have changed your mind.

We strongly encourage all customers to review product specifications, dimensions, and suitability carefully before placing an order. Our team is available before purchase to answer any questions, discuss your requirements, and ensure you are choosing the right product for your space and needs.

If you wish to cancel your order, please contact us as soon as possible after placing it.

• Cancellations made before production has commenced will be refunded in full.
• Cancellations made after production has commenced may be subject to a cancellation fee to cover manufacturing costs already incurred. The exact fee will depend on the stage of production at the time of cancellation and will be communicated to you clearly.
• Cancellations made after delivery cannot be accepted.

To request a cancellation, please message us on WhatsApp with your order number and we will advise you on the options available.

If your product arrives with damage or a manufacturing defect, we will resolve this promptly under our warranty policy.

Please inspect your delivery carefully upon arrival. If you notice any damage or missing components:

1. Note it at the time of delivery where possible.
2. Take clear photographs immediately.
3. Contact us within 48 hours of delivery with your order number and photos.

Claims reported after 48 hours may be more difficult to process. Once a claim is assessed, we will arrange repair, replacement parts, or a replacement unit as appropriate depending on the nature of the issue.

This does not affect your statutory rights as a consumer under Irish consumer law.

Nothing in this returns policy affects your statutory rights as a consumer under the Sale of Goods and Supply of Services Act 1980 and the Consumer Rights Act 2022. If a product is faulty, not as described, or not fit for purpose, you are entitled to a repair, replacement, or refund as appropriate under Irish consumer law.

If you believe your product does not meet the standard described at the time of purchase, please contact us and we will work with you to find a fair resolution.

For accessories and smaller items that are not manufactured to order, we accept returns within 14 days of delivery provided the item is unused, in its original packaging, and in resalable condition.

Return shipping costs for change-of-mind returns are the responsibility of the customer. If the item is being returned due to a fault or error on our part, we will cover return shipping costs.

To arrange a return on an accessory item, please message us with your order number.

Where a refund is approved, it will be processed to the original payment method within 5 to 10 business days of the return or cancellation being confirmed. You will receive an email confirmation when your refund has been issued.

If you have any questions about this policy or wish to discuss your order, please get in touch.

WhatsApp: +353 87 418 0740
Based in Tipperary, supporting customers across Ireland.