Manufacturers Warranty

We work exclusively with European manufacturers who hold themselves to a high standard of quality and stand behind their products. Our warranty process is designed to be straightforward. If something goes wrong through no fault of your own, we will sort it out without making you jump through hoops.

The 12-month warranty covers the following:

• Structural components — wall boards, frame elements, roof structure, and flooring where defects arise from manufacturing faults
• Heater units — Harvia M90 electric stoves and Harvia M2 wood-burning stoves, subject to correct installation and use in accordance with manufacturer guidelines
• Sauna accessories included with purchase — such as benches, doors, and fittings, where defects arise from manufacturing faults
• Fiberglass shells on cold plunge tubs and hot tubs — where structural defects arise from manufacturing faults
• Thermowood and pinewood components — against defects in material quality at the point of manufacture
• Stainless steel hoops and fittings — against manufacturing defects

The warranty does not cover the following:

• Normal wear and tear arising from regular use over time
• Damage caused by incorrect installation, misuse, or neglect
• Damage caused by failure to maintain the product in accordance with the care guidelines provided
• Natural weathering of wood, including natural cracking, greying, or colour changes that are characteristic of untreated outdoor timber
• Damage caused by environmental factors beyond normal Irish weather conditions, including flooding, storm damage, or extreme events
• Electrical faults arising from incorrect connection or failure to use a certified electrician
• Consumable items such as sauna stones, which degrade naturally with use
• Cosmetic damage noted at the time of delivery that was not reported within 48 hours
• Products that have been modified, altered, or repaired by anyone other than an authorised Revival Health Labs technician

If you believe your product has a defect covered by this warranty, please follow these steps:

1. Contact us on WhatsApp with your order number and a clear description of the issue.
2. Provide photographs of the defect. Clear photos significantly speed up the assessment process.
3. Allow us to assess the issue. In most cases we can assess the claim from photographs. If a site visit is required, we will arrange this at no cost to you during the warranty period.
4. We will arrange repair or replacement of the defective component or product as appropriate. Where a part needs to be ordered from the manufacturer, we will give you a clear timeline for resolution.

All warranty repairs are carried out at your property where possible. You will not be required to return large items to us.

Your warranty activates automatically on the date your product is delivered and installed. No registration is required. We recommend keeping your order confirmation email as proof of purchase in case it is needed.

Once the 12-month warranty period has expired, we remain available to assist with spare parts, maintenance queries, and repair guidance. Our products are manufactured using standard European components, meaning spare parts are available and will remain available for the long term. We do not leave customers without support simply because a warranty has ended.

For any warranty query, please get in touch with our team directly.

WhatsApp: +353 87 418 0740
Based in Tipperary, supporting customers across Ireland.